UPMC Operational Excellence

UPMC Health Services Division Priorities include People, Quality/Efficiency, Service, and Finance. Operational Excellence Work Streams were established to support the system priorities to achieve success.

Patient Access / HSD Front Door

This work drives CMI referral volume to UPMC while presenting a seamless patient experience

Surgical Services Effectiveness

This work will optimize and standardize surgical supply utilization and streamline data management, reporting, reducing variability of block scheduling, and define a process for prioritizing surgical cases